Make Every Call count
Cate AI is your phone call automation system for call handling, from order taking to answering questions, giving you more time for what really matters — and much more.
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Navigating the Maze
Still using the Traditional Phones?
Old-school phone systems and IVRs are turning customer calls into a complex puzzle, leaving both diners and staff frustrated.
- Staff Overwhelm During Peak Hours
- When your restaurant is at its busiest, even the most efficient teams can struggle to manage every incoming call, risking order accuracy and timely service.
- Missed Orders from Unanswered Calls
- Every call that goes unanswered is a potential order lost, directly affecting your nightly revenue and long-term customer loyalty.
- Extended Wait Times for Callers
- Lengthy hold times can frustrate diners before they've even placed an order, potentially driving them to dine elsewhere.
- Repetitive Strain from FAQs
- Fielding the same questions repeatedly can exhaust your staff and divert their attention from more productive tasks.
- Inefficiency in Order Taking
- Manual order taking is prone to errors and inefficiencies, leading to potential dissatisfaction and operational hiccups.
- Limited Capacity to Scale During High Demand
- Traditional phone systems can't scale to handle sudden surges in call volume, leading to bottlenecks and missed opportunities.
AI-Powered Solution
Meet Cate: Your Restaurant's Smart Phone
Cate AI is a phone assistant that helps your restaurant handle calls, orders, and FAQs, so you can focus on what you do best.
- Smart Order and FAQ Management.
- Cate AI skillfully handles orders and questions with voice recognition, ensuring a smooth and accurate customer service experience.
- Instant Call Answering.
- Cate AI immediately answers calls with a warm automated response, freeing up your team to focus on guests in the restaurant.
- Easy Payment Integration.
- Following order confirmation, Cate AI sends a secure payment link via text to customers, linking directly to your POS for hassle-free transactions.
As Featured In
Stay Ahead with AI Innovation
Step into the AI era with Cate AI to lead the competitive restaurant scene. Beyond learning your menu and FAQs, Cate AI excels in upselling, boosting your sales. Explore below how it effortlessly elevates your service.
How it works?
Sign up Today
Response from Cate Team
Setup Call to get your Menu
We train Cate AI with your Menu
Cate AI is ready to take orders
Free up your time to focus on your business
Personalized On-boarding:
Simply sign up, and the team behind Cate AI will handle the integration with your Point-of-Sale system. We will train the AI on restaurant's menu and the data that it needs to answer FAQ in less than 24 hours.
Let Cate Handle Calls:
After onboarding, Cate AI acts as a phone operator, managing all incoming calls efficiently. Whether it's taking orders or addressing queries, Cate ensures instant responses for your customers calling by phone. It is smart enough to forward the calls
Total Hours Saved:
hrs
Upsell Success Rate:
%
Order Accuracy Rate:
%
Average Response Time:
sec
Review & Refine:
Dive into the analytics dashboard to track Cate's performance. Collect customer feedback and discover opportunities to further elevate your services. Adjust and tailor as needed for a seamless experience.
Elevate Your Restaurant's Phone Experience.
Traditional phone answering can keep customers waiting and orders delayed. With Cate AI, ensure every call is a step towards impeccable service and increased revenue.
Instant Response, Zero Wait: 24/7
Never miss a call again. With Cate AI, your customers experience lightning-fast order handling, every time.
Seamless POS Integration:
Effortlessly link with Square, Toast, and Revel. Set up in minutes, not hours, and let our system handle accurate order placements with automatic upselling.
Multilingual Mastery:
Communicate effortlessly. From English and Spanish to Hindi and Telugu, Cate AI speaks your customers language, with more languages on the horizon.
Smart Upselling:
Boost your average ticket size. Cate AI suggests add-ons and specials, driving increased sales with each order.
Scheduled Order Handling:
Whether it's immediate or for later, Cate AI ensures orders are organized, queued, and ready as per your customers preferences.
Integrated Feedback System:
Elevate customer satisfaction. Cate AI gathers feedback post-order, providing invaluable insights and opportunities to enhance your services, ensuring every diner's experience is top-tier.
Flat pricing, no management fees.
Whether you’re one person trying to get ahead or a big firm trying to take over the world, we’ve got a plan for you.
Bistro
$179
Up to 300 Calls/mo
- Customized AI Tone & Greetings
- Auto-text order confirmations
- Basic Analytics Dashboard
- Single Point of Contact for Support
- Standard POS Integrations
Gourmet
$479
Up to 1,000 Calls/mo
- Everything in Bistro, plus
- Premium Onboarding Experience
- Tailored Customer Recommendations
- In-depth Analytics
- Custom POS Integrations
Franchise
Custom
Up to 2,500 Calls/mo
- Everything in Gourmet, plus
- Dedicated Account Manager
- Multiple Location Support
- Customized Analytics Reports
- Advanced POS Integrations
Frequently asked questions
Have a different question and can’t find the answer you’re looking for? Reach out to us by sending us an email and we’ll get back to you as soon as we can.
What is Cate AI?
Cate AI is a sophisticated virtual phone assistant powered by artificial intelligence. It's designed specifically for restaurants to handle inbound calls for orders and Q&A, thereby reducing labor hours and turning people on hold into paying customers.
Can Cate AI handle catering orders?
Yes, Cate AI is equipped to manage and process catering orders, making it easier for restaurants to handle large orders and events.
I have a pizzeria, can Cate AI take orders for me that involves customizations?
Yes, Cate AI can take orders for you that involves customizations and special instructions. It can also handle complex orders such as build your own pizza and half and half pizza.
How does Cate AI help restaurants?
Cate AI reduces the strain caused by labor shortages in restaurants. By automating routine tasks such as taking orders and answering common queries, it allows restaurant staff to focus on providing exceptional in-person service.
Does Cate AI require any special hardware or software?
No, Cate AI integrates seamlessly with your existing system and does not require any special hardware or software. We will give a new number or just port your existing number to Cate AI.
Does Cate AI require any special hardware or software?
No, Cate AI integrates seamlessly with your existing system and does not require any special hardware or software. We will give a new number or just port your existing number to Cate AI.
Can Cate AI transfer calls to restaurant?
Yes, Cate AI is smart enough to know when a customer needs to speak to a restaurant staff member and will transfer the call to the appropriate person. They can say talk to person or human or staff.
Is Cate AI capable of handling multilingual interactions?
Yes, Cate AI can communicate with customers in multiple languages, which helps restaurants serve a diverse customer base.
Can Cate AI answer customer text messages?
Yes, in addition to handling phone calls, Cate AI can also respond to customer text messages and take orders via SMS.